Comprehensive Guide to Managing Your Healthcare
Effectively managing your healthcare needs is crucial. This guide covers how to review your benefits, find care, manage medical records, handle pharmacy needs, understand billing, and explore health and wellness resources.
Benefits & Coverage
Understand and utilize your health plan benefits. Get started at Benefits & Coverage.
- View Benefit summary
- Track the progress of your plan
Cost Estimates
Estimate costs for medical services and prescriptions.
- Get medical cost estimates
- Get drug cost estimates
Need Help with Benefits?
Assistance is available for your benefit-related questions.
- Order a member ID card
- Help with benefits & coverage
You can also act for a family member.
Appointments & Care
Find the care you need, from 24/7 advice to on-demand or scheduled visits. Get started at Get Care.
Appointments
Manage your appointments easily.
- Schedule an appointment
- View upcoming appointments
- Complete pre-visit questionnaires
Care Options
Explore various ways to receive care.
- Start an e-visit
- View soonest available care
- Find mental health services
- Get Care Now
- Guide me to care
- View all care options
Doctors & Locations
Search for medical professionals and facilities.
- Search all doctors & locations
- Find urgent care
- Find emergency care
- Find mental health resources
Care While Traveling
Learn about care options when you're away from home.
- Learn about care while traveling
- Add regions of care to accounts
Need Help Getting Care?
For urgent advice or assistance with care.
- Call for advice (1-800-218-1059)
- Call for advice (TTY: 711)
- Help with appointments
- Help with e-visits
- Help finding doctors & locations
Messaging
Communicate with your care team.
- Send a message
- Go to Care Message Center
- Go to Member Support Messages
Medical Records
Track test results and vaccines or review After Visit and health summaries. Get started at Medical Records.
Frequently Used Records
Access important health information.
- Test results
- Upcoming tests & procedures
- Past visit information
- Letters
- Questionnaires
- Eyewear prescriptions
- Plan of care
- Immunizations
- Personal Action Plan
Other Records
Additional health data at your fingertips.
- Allergies
- COVID-19 status
- End-of-life planning
- Growth charts
- Health stats
- Health Summary
- Health trackers
- Ongoing health conditions
- Wallet card
Managing Your Records
Control access and request your health information.
- Request records, forms, & certifications
- Release health information
- Update health record access
- See who accessed a health history
- Review My Documents
- View your medical record requests
Need Help with Records & Forms?
Contact the relevant departments for record assistance.
- Contact Health Information Management
- Contact Release of Information
Pharmacy
Conveniently order and manage medications for you and your family. Get started at Pharmacy.
Refilling Medications
Ensure you always have your prescriptions.
- Order medications
- Find a KP pharmacy
Managing Medications
Oversee your prescriptions and deliveries.
- Review all your medications
- View orders
- Set refill reminders
- Manage delivery addresses
Need Help with Medications?
For information about your drugs.
- Explore our drug encyclopedia
Billing & Claims
Manage medical bills, payment options, cost estimates, and claims. Get started at Billing & Claims.
Billing & Payments
Handle your healthcare payments.
- Pay monthly premium bill
- Pay medical bills
Claims & Costs
Review and submit claims, and understand costs.
- Submit a claim for reimbursement
- Review visit-cost summary
- View your out-of-pocket summary
- Get medical cost estimates
- Get drug cost estimates
- View explanation of benefits
Need Help with Billing?
Assistance for billing inquiries.
- Help paying your bill
- Explore billing FAQs
Health & Wellness
Explore articles, opportunities, & tips for health conditions and staying fit. Get started at Health & Wellness.
Ways to Stay Healthy
Discover resources for improving your health.
- Find fitness offerings & discounts
- Get self-care apps
- Work with a wellness coach
- Take a health assessment
- Order COVID test kits
Resource Directories
Access valuable health information.
- Health classes
- Healthy lifestyle articles
- Community support
- Natural medicines
Conditions & Diseases
Information on specific health topics.
- Addiction
- Cancer
- COVID-19
- Diabetes
- Heart health
- Maternity
- Mental health
Prevention
Take proactive steps to maintain your health.
- Learn about preventive care
- Exercise & get fit
- Eat healthy
- Get a flu shot
- Get a COVID-19 shot
- Plan ahead for RSV
- Learn about respiratory care