Comprehensive Specialized Care and Service Quality at The Queen’s Medical Center
Our team at the Neuroscience Institute (NSI) at The Queen’s Medical Center is dedicated to providing state-of-the-art medical treatment for patients with a wide range of neurological and neurosurgical conditions and diseases. With the most comprehensive team in Hawai‘i for both acute and outpatient neurology care, we’re here to help you or your ‘ohana get the best care possible.
Specialized Neuroscience Services and Locations
The Neuroscience Institute provides clinical excellence through several specialized departments. The NSI Outpatient Center is located at Physicians Office Building 3 (POB3), 550 South Beretania Street, while the Main Hospital site at 1301 Punchbowl Street houses administrative offices, neurodiagnostics, research, and the Neuroscience Intensive Care Unit (NSICU). Specialized care is provided through the following centers:
- Comprehensive Epilepsy Center
- Comprehensive Stroke Center
- General Neurology
- Headache and Facial Pain Center
- Multiple Sclerosis and Neuroimmunology
- Neuromuscular Center
- Parkinson’s and Movement Disorder Center
Maternity Service Improvements at Nottingham University Hospitals
Maternity services at Nottingham University Hospitals NHS Trust (NUH) are no longer rated inadequate after the Care Quality Commission (CQC) inspection findings show that improvements have been made. The independent regulator of healthcare in England has said that, culture, leadership and maternity services are improving at Nottingham University Hospitals NHS Trust (NUH). The overall rating of the service at both Nottingham City Hospital and Queen’s Medical Centre (QMC) has increased to requires improvement.
The safety rating for maternity at the QMC and Nottingham City Hospital sites has also improved to requires improvement from inadequate. Furthermore, the CQC recognised significant improvements in the Trust’s leadership and culture, increasing the well-led rating from inadequate to requires improvement. They found an executive team that ‘consistently led with integrity and were open and honest in their approach.’
Operational Progress and Patient Safety
During their inspection, the CQC found a number of improvements in areas where concerns had previously been raised. Significant improvements were seen in the triage unit and day assessment unit, with 96% of all pregnant women seen within 15 minutes of arrival. Staffing concerns previously identified have improved with enough midwifery and nursing staff to keep women and babies safe.
As a result of the improvements seen by the CQC, the overall rating for Nottingham City Hospital has increased to good and there are now no services rated as inadequate. However, the overall rating for Queen’s Medical Centre remains requires improvement.
Positive Patient Feedback
All women the CQC spoke to provided ‘overwhelmingly positive’ feedback on their care and treatment. Women are listened to and involved in their care. Feedback from women and families in the Friends and Family Test (June 2023) shows that 96% of respondents rate their experience as good or very good, demonstrating that women giving birth in 2022 had a better experience than when giving birth in 2021.
Summary of CQC Ratings and Performance
- Maternity Services Overall: Requires Improvement (Improved from Inadequate)
- Well-Led Rating: Requires Improvement (Significant progress in improving culture)
- Safety Rating: Requires Improvement (Increased from Inadequate)
- Caring Domain: Good (Remains consistent at both sites)
- Triage Efficiency: 96% of patients seen within 15 minutes
- Patient Experience: 96% positive feedback