Customer Happiness Center – Al Ghubaiba - Federal Authority for Identity, Citizenship, Customs & Port Security
The Al Ghubaiba Customer Happiness Center provides fingerprint capture services only for customers as part of the UAE ID card services. This service is done using the latest approved technologies to ensure the accuracy of biometric data and the swift completion of procedures. On 19/11/2023, the Federal Authority for Identity, Citizenship, Customs & Port Security was awarded a 5 star rating by the Global Star Rating System for Services.
Service Quality and Facilities
The service is offered in a well-prepared and comfortable environment, under the supervision of qualified staff, ensuring a smooth and efficient experience in line with the standards of excellence and quality that the center is committed to. To facilitate all visitors, the center includes the following departments and facilities:
- Male service department
- Female service department
- Toilets for males, females and people of determination
Location and Operating Hours
The center is located in Sharjah - Al Ghubaiba area - in the Al Ghubaiba Preventive Medical Center. The specific address is 15 Abdullah Bin Anees St-21st St - Al Yarmook - Halwan - Sharjah - United Arab Emirates.
Weekly Schedule
| Days | Hours |
|---|---|
| Monday To Thursday | 07:00 AM To 17:00 PM |
| Friday | 7:30 AM To 11:30 AM and 14:30 PM To 18:30 PM |
Contact and Support
For further information, customers can use the following channels:
- Inside UAE: 600522222
- Outside UAE: +971600522222
- Official Inquiry Number: 171
Nearby Landmarks and Points of Interest
Located near the intersection of Al Wahda and Al Jamia Streets, the center is close to several attractions and restaurants:
- St. Michael's Catholic Church
- Russian Orthodox Church
- Rainbow Steak House
- BD Khanji Restaurant Abu Shagara
The center also provides access to various digital resources such as the Smart Services Platform and the Inquiries and Complaints Platform to assist with the issuance of a visa, issuing residency permit, and identity card renewal.