Comprehensive Overview of the Atlanta VA Health Care System: Fort McPherson and Trinka Davis Veterans Village
Atlanta VA Health Care System exists to serve the veteran through the delivery of timely quality care by staff who demonstrate outstanding customer service. They hope to serve and honor the nation’s veterans following President Lincoln’s promise “To care for him who shall have borne the battle, and for his widow, and his orphan”.
Fort McPherson VA Clinic - Atlanta, GA
The outpatient program at this clinic runs from 7:30 am to 8:00 pm to give patients a flexible schedule to work with. Treatment includes cognitive behavioral therapy (CBT), individual therapy, group therapy, family counseling and fitness therapy. Other treatment options may be available depending on the patient’s needs.
US Department of Veterans Affairs/ Trinka Davis Veterans Village - Carrollton, GA
Some of the services offered by Atlanta VA Health Care System – Trinka Davis Veterans Village include Behavioral Health, Primary Care, Technology-Based Addiction Services, Nutrition and Food Services, Pharmacy, Physical Therapy, Medical Social Services, and General Services. They also provide Veterans with Telehealth, for access to health care that is timely, more convenient and easier to access through the use of new health care technology including video conferencing and health monitoring devices that can connect patients to their health care team. Amenities at this location include a residential setting and private rooms.
Mental Health and Rehabilitation Services
Mental health rehabs focus on helping individuals recover from mental illnesses like bipolar disorder, clinical depression, anxiety disorders, schizophrenia, and more. Mental health professionals at these facilities are trained to understand and treat mental health issues, both in individual and group settings. Additionally, sober living homes in Georgia offers an alternative to the abrupt change of moving from intensive treatment to an unstructured home environment. Men's and women's sober living homes replicate everyday life situations, but they do so in a sober environment while also reinforcing healthy habits.
Insurance and Payment Options
Military members, veterans, and eligible dependents have access to specific insurance programs that help them get the care they need. TRICARE and VA insurance can help you access low cost or no cost addiction and mental health treatment. Furthermore, Fort McPherson VA Clinic may accept most commercial insurances like Aetna, BlueCross BlueShield, Humana, United Healthcare and others. Private insurance refers to any kind of healthcare coverage that isn't from the state or federal government. Every plan will have different requirements and out of pocket costs so be sure to get the full details before you start treatment.
If you don't have insurance or your insurance plan doesn't cover a specific program, self-pay can help ensure you still get the care you need. Financial aid can take many forms; centers may have grants or scholarships available to clients who meet eligibility requirements. Grants and scholarships can help you pay for treatment without having to repay.
| Insurance Provider Category | Specific Providers Mentioned |
|---|---|
| Commercial / Private Insurance | Blue Cross Blue Shield, UnitedHealth Group, Elevance Health, Centene Corp, Kaiser Permanente, Humana, Aetna, Cigna, Molina Healthcare |
| Military Insurance | TRICARE, VA Insurance |
Veteran Experiences and Patient Feedback
Patient experiences vary across facilities. Regarding Trinka Davis Veterans Village, one veteran stated: "My experience at getting functional hearing aids at Trinka Davis Veterans Village was simply outstanding. The staff were helpful, considerate and were head and shoulders over what I have experienced previously." Another patient noted: "This was my first time using the VA for medical and it was a pleasant experience... Dr. Bigoms and the staff at the eye clinic took their time with me and made me feel like I mattered."
However, some veterans have reported challenges at the Fort McPherson location. Feedback includes: "Long wait periods even with scheduled appointments. Lack of compassion from staff." Another veteran mentioned: "At Check-in the associates have a tendency to leave veterans standing in line while having conversations. Some of us are on canes and can't stand for long periods of time." Scoring for these facilities is assigned by a proprietary system which helps surface key metrics that determine quality, factoring in categories such as operations, customer satisfaction, and trust metrics.